Delivery & Returns
Last Update September 1, 2020
Shipments and Shipping...
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via UPS, FedEx, or USPS depending on shipping options selected with tracking and drop-off without signature. If you prefer delivery with the required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order if possible. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes and packages are amply sized and your items are shipped being well-protected.
Shipment Processing Time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Boofola.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Boofola.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you are not entirely satisfied with your purchase, we're here to help!
Returns, Refunds & Exchanges...
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
- Customized orders with errors that are not at the fault Boofola.com.
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return & Exchange Shipping Costs
Customer will be responsible for paying for their own shipping costs for returning your item. Shipping costs are nonrefundable.
- I can take up to 7-10 days to receive your refund, replacement product, or store credit.
- Customer will be responsible for all original shipping fees, return shipping fees, and additional shipping fees for an exchange.
- There will be NO return or restocking fees for any reason!
- If you do not receive your item, please first check with the shipping company for tracking of the package, then contact us so that we may help and possibly resend the order if needed.
- If any item that you receive is damaged, please contact us immediately to arrange the return of the damaged item for replacement.
NEED TO CONTACT US?
If you have any questions about this policy, the Boofola.com website, Boofola LLC, or for any other reason, please contact us at the information below!
In order to resolve a complaint regarding the Boofola.com site or to receive further information regarding the use of the Boofola.com site, please contact us.
Our Contact Form: Contact Us
By Email: firstname.lastname@example.org
By Phone: +1 (570) 284-9640
By Post (snail mail):
PO BOX 204
Nelson, PA 16940